Intervention skills

The Learner's Guide for Productive Conversations and two support documents

Learner Guide

Workbook

Action inquiry guide and template

Learner Guide & support documents

Main Slide Set (part 1)

additional slide set for Part 2

additional slide set for Part 3

Course Video

Main Course

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Fundamental to the success and flavour of organisational life – and systems practice interventions – are the quality of conversations we are able to have. If we can develop an honest and shared attempt to get at shared understanding – shared ‘truth’ if you like – or at least to fully appreciate each others’ understanding – then we can make true progress.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1.7rem; line-height: 1.7; color: rgb(51, 51, 51); font-family: Poppins, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">This interactive session will:<ul style="box-sizing: border-box; padding-left: 2rem; margin-top: 0px; margin-bottom: 1.7rem; color: rgb(51, 51, 51); font-family: Poppins, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; line-height: 1.9;">Discuss different types of feedback / difficult conversation</li><li style="box-sizing: border-box; line-height: 1.9;">Understand how the brain rationalises and protect us</li><li style="box-sizing: border-box; line-height: 1.9;">Increase awareness of our own habits and perceptions</li><li style="box-sizing: border-box; line-height: 1.9;">Prepare and plan for a difficult conversation</li><li style="box-sizing: border-box; line-height: 1.9;">Have effective performance conversations</li><li style="box-sizing: border-box; line-height: 1.9;">Learn how to respond / look after yourself in the moment</li></ul><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1.7rem; line-height: 1.7; color: rgb(51, 51, 51); font-family: Poppins, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">And help you to have productive conversations even when it seems most unlikely. You will need to bring a record of an ‘unproductive’ conversation you have had, or fear having, and be prepared to work with others around it and other examples. You will end the session with the ability to surface more productive conversations even when it is difficult.

This training programme could equally be called ‘honest conversations’, ‘difficult conversations’, ‘constructive conversations’, or ‘challenging conversations’.

Productive Conversations

Systems Thinking practitioner

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