Foundations of Systems Thinking

The Learner's Guide for Session 6: System behaviour and performance	 Performance measurement and models


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Session 6: System behaviour and performance:  Performance measurement and models


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This short session is the second of a pair (5 &amp; 6) that could sensibly be taken together, and they are part of a ten-session Foundations of Applied Systems Thinking course.This session covers four main topics:1.<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Purpose of measurement.2.<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ways to measure system performance; pitfalls with measures and data.3.<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Critiquing and improving your measures set.4.<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System models and their uses.During the session, we will take you through the following methods, tools and models: system variables and purpose as sources of measures; using Statistical Process Control for operational measurement; examples and uses of system models; Conant-Ashby Theorem; Goodhart’s Law.<h3 id="575d42ad-fac4-47aa-93e1-ef3859156931" data-toc-id="575d42ad-fac4-47aa-93e1-ef3859156931" style="margin: 6pt 14.15pt 0cm 0cm; text-align: left; font-size: 20px; line-height: 1.2;">Objectives</h3>Following this session, you will:o<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp; Understand the purpose of measurement: to understand, improve, and choose how to act on your system.o<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp; Understand good approaches to measurement and good sources of system measures.o<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp; Understand common errors and pitfalls with measurement and data.o<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp; Have critiqued your measures set and developed options for improving it.o<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp; Understand the value, uses and limits of models for systems practice.o<span style="font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp; Understand how perspective, purpose, and boundary shape your models of systems.

This short session is the second of a pair (5 & 6) that could sensibly be taken together, and they are part of a ten-session Foundations of Applied Systems Thinking course.

6: System behaviour and performance Performance measurement and models

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